MobyMax Support may occasionally request a screenshot with the browser console displayed to aid in troubleshooting issues. The browser console is a built in tool that logs messages as a webpage runs. These messages are not always specific to MobyMax. They can appear on any website depending on the browser, device, extensions, network filters, or settings.

Some console messages are harmless, but others can point to the cause of an issue such as blocked content, loading failures, or browser specific behavior.

Why This Helps Support

Console messages can help us identify:

• Browser extension or setting conflicts

• Device or browser specific issues

• Network or content filtering blocks

• Loading errors tied to a specific page

What to Include in Your Screenshot

Please include:

• Full screen view

• The browser address bar

• The browser console open and visible

• Any error message or pop up on screen

How to Open the Browser Console

Google Chrome

• Windows: Ctrl + Shift + J
• Mac: Cmd + Option + J

Mozilla Firefox

• Windows: Ctrl + Shift + K
• Mac: Cmd + Option + K

Microsoft Edge

• Windows: Ctrl + Shift + J
• Mac: Cmd + Option + J

Safari on Mac

Safari > Settings > Advanced > Show Develop menu in menu bar
Develop > Show JavaScript Console

How to Take a Screenshot

Use the screenshot method for the device where the issue is happening: 

• Taking a Screenshot on Windows

• Taking a Screenshot on Mac

• Taking a Screenshot on Chromebook

• Taking a Screenshot on iPad

• Taking a Screenshot on Android

Note: Always take the screenshot on the device where the issue is occurring. If you're contacting support from a different device, you can email the screenshot to yourself or directly to support@mobymax.com.