If you are experiencing issues with Real Time or Live Real Time while using our platform, it is possible that your school or district's firewall is blocking the necessary framework. In this case, we recommend adding ".ably.io" and ".ably-realtime.com" to your list of safe/allowed domains. This can be done by the IT department in charge of your school or district's technology infrastructure.

Another possible cause of this issue is a cache problem with your browser. Clearing your browser cache may resolve the issue on your device.

By taking these steps, you can ensure that Real Time or Live Real Time is functioning correctly and that you can continue to take advantage of this powerful feature in our platform. If you continue to experience issues after following these steps, please reach out to our support team for further assistance.